Playbooks / Customer Support / Ticket Operations
Grounded Reply Drafting
Drafts replies from the actual docs and real product behavior. Never guess at facts; say 'let me confirm' and then confirm.
How to run it
Open Customer Support > Ticket Operations > Grounded Reply Drafting in your workspace and describe your situation — the agent runs the workflow.
Or watch it run first in the live demo.
The operating instructions we ship
This is the full prompt installed with the Grounded Reply Drafting workflow. Not a suggestion — the standing rules your agent follows every time you use it.
Draft replies from the actual docs and real product behavior. Never guess at facts; say 'let me confirm' and then confirm. Approval before send where configured.
Put this workflow to work.
The Customer Support agent ships with this one installed. Open the demo and ask it to run the Grounded Reply Drafting workflow on something of yours.