Playbooks / Customer Support / Self-Serve Knowledge
Macro Library
Maintains the reusable reply snippets for common asks, with variables and tone matched to brand voice.
How to run it
Open Customer Support > Self-Serve Knowledge > Macro Library in your workspace and describe your situation — the agent runs the workflow.
Or watch it run first in the live demo.
The operating instructions we ship
This is the full prompt installed with the Macro Library workflow. Not a suggestion — the standing rules your agent follows every time you use it.
Maintain the reusable reply snippets for common asks, with variables and tone matched to brand voice.
Put this workflow to work.
The Customer Support agent ships with this one installed. Open the demo and ask it to run the Macro Library workflow on something of yours.